Empowering Growth Through Customer Success & Business Strategy
Helping founders and small businesses build systems, strategies, and experiences that drive sustainable growth.
Helping founders and small businesses build systems, strategies, and experiences that drive sustainable growth.
I’m Priscila Fletcher, a Business Consultant helping founders, coaches, and small business owners build, scale, and lead with purpose.
With over a decade of experience in tech and Customer Success, I help businesses design smart systems, streamline operations, and strengthen customer relationships. My approach combines strategic thinking with practical execution, so every process supports both growth and sustainability.
Whether you’re:
💡 Building your first Customer Success function
🌿 Streamlining your operations and client experience
🚀 Scaling your business sustainably
✨ Or refining your strategy to create more impact
I’ll help you align your strategy, systems, and structure to create measurable results—without losing sight of your people or your purpose.
Through customized consulting partnerships, I focus on practical solutions that drive long-term growth, clarity, and confidence.
If you’re ready to simplify, scale, and build what’s next for your business, I’d love to partner with you.
Let’s make it happen.
I’m Priscila Fletcher, a Business Consultant and Founder of Latinos in Success, dedicated to helping founders, coaches, and small businesses build strong foundations, scale with clarity, and lead with purpose.
With more than 11 years in the tech industry, I started my career in sales and discovered my passion for Customer Success — where strategy, relationships, and results meet. Over the years, I’ve helped companies and leaders design systems that turn customer success into business success.
I thrive on building — whether it’s helping founders shape their business strategy, creating customer experiences that drive retention, or partnering with teams to bring structure and balance to their operations.
Community, growth, and impact are at the core of everything I do.
With a deep background in tech, strategy, and customer success, I bring over a decade of experience helping businesses translate vision into action.
My journey — from Brazil to New York, and from sales to customer success leadership — has equipped me with both the strategic perspective and practical know-how to support growing teams and business owners through change and expansion.
I combine data-driven strategy, empathy, and operational design to create sustainable systems that help you grow without losing the human touch that makes your business thrive.




I don’t just offer guidance; I deliver actionable strategies. Whether it’s helping founders build their customer success departments or guiding coaches in launching their businesses, my approach is rooted in proven frameworks and real-world experience.
As the founder of Latinos in Success, I’m passionate about fostering a supportive, growth-focused community. My work is driven by the belief that everyone, regardless of background, should have access to the tools they need to succeed.
I thrive on guiding clients through every phase of the customer journey, from onboarding to success. My focus on building sustainable relationships ensures you’ll not only grow your business but also retain and delight your customers.
Your success is my goal. I prioritize empowerment, providing the knowledge, support, and tools you need to feel confident and capable as you grow. I’m here to help you make a lasting impact in your field.
When you work with me, you’re not just getting a consultant—you’re gaining a dedicated partner invested in seeing you succeed.
Please reach us at prifletch@latinosinsuccess.com if you cannot find an answer to your question.
You’re a great fit if you’re:
A collaborative partnership focused on strategy, structure, and sustainable growth.
Every engagement starts with clarity — understanding your goals, challenges, and opportunities.
You’ll receive actionable insights, custom systems, and a clear roadmap to scale efficiently while keeping your customer and team experience at the center.
All services are delivered virtually and tailored to your needs.
I work with clients around the world through virtual consulting partnerships.
Depending on your goals, this can include:
We use tools like Notion, Slack, and Zoom for seamless collaboration and transparency.
A unique mix of strategy, structure, and community focus.
With over 18 years of experience across sales, finance, and customer success, I bring a balance of strategy, systems thinking, and empathy to every project.
I’ve helped build customer success functions from the ground up, supported founders in scaling sustainably, and led Latinos in Success, a community that connects and empowers professionals across the industry.
My goal isn’t just to build systems — it’s to help you build momentum, confidence, and clarity.
Book a discovery call to explore how we can work together.
Getting started is simple:
1️⃣ Book a discovery call to share your goals and priorities.
2️⃣ Select the package that best fits your stage of growth.
3️⃣ Start building the systems and strategies that help your business thrive.
Let’s design what’s next for your business — together.
I would love to hear from you!
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